Important information
As your school's Sparx subscription is managed centrally, you don't need to take any action regarding subscription renewal or payment
Your MAT or parent organisation handles all aspects of the subscription, including:
Agreements to subscribe
Renewal decisions
Purchase orders
Invoice payments
All subscription-related communications will be sent to your MAT.
You will retain access to Sparx for as long as your MAT or parent organisation maintains the subscription.
This article is intended for schools whose MAT or parent organisation manages their subscription (rather than managing and paying for their subscription themselves).
Frequently asked questions
Who should I speak to if I have any queries about my subscription? (e.g. pricing, invoicing, payments)
Who should I speak to if I have any queries about my subscription? (e.g. pricing, invoicing, payments)
Please contact your MAT or parent organisation, as they handle this on your behalf. If they need support, they can contact our support team directly.
How do I move from a MAT-managed subscription to a school-managed subscription?
How do I move from a MAT-managed subscription to a school-managed subscription?
If you want to move and pay for your your school's subscription yourself, contact your MAT and our support team to make arrangements and ensure a smooth transition.
If I have a MAT-managed subscription, can I still contact the Sparx support team if I need help using Sparx?
If I have a MAT-managed subscription, can I still contact the Sparx support team if I need help using Sparx?
Absolutely! It's only subscription queries that you'll need to discuss with your MAT. For everything else, use the Help Support button in your Sparx site to contact our support team.